Common Sense Privacy Program

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Privacy Evaluation for A Busy Day for Elmo Sesame Street Video Calls

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Applications and services with a Pass rating have met our minimum requirements for privacy and security practices. Before using an application or service with this rating, parents, teachers, schools, and districts are strongly advised to read the full privacy evaluation as a starting point for the process of vetting the application or service. In addition, a more detailed review should happen before any child or student data is shared with a product.

75%

Pass

Learn how we rate

Overview

Elmo’s got a busy day in store and he wants to share it with you! “Elmo’s Busy Day…Video Calls from Sesame Street” inspires kids to get out and about with fourteen video messages from Elmo about topics like animals, reading, healthy habits and more. Tap objects in Elmo’s room to watch and listen as Elmo travels around his colorful neighborhood, sharing things he’s learning and loving on the way.

Sesame Street's terms state they do not make personal information collected from children publicly available or enable children to do so. However, Sesame Street's terms do not state whether they allow social interactions between users. Sesame Street's terms state they do not require a user to submit any personal information to use or engage with its activities, but do allow for the collection of personally identifiable information and collection of non-personal information automatically from cookies and similar technologies. The terms state that Sesame Street maintains technical and organizational tools to keep information secure. Lastly, the terms of Sesame Street state they will not condition a child's participation in any activity on the disclosure of more personal information than is reasonably necessary to participate in the activity.

Elmo’s Busy Day is available for download at the iOS App Store. The Privacy Policy and Terms of Use used for this evaluation can be found on Sesame Street.org’s website, Sesame Workshop website, and the iOS App Store. This evaluation only considers policies that have been made publicly available prior to an individual using the application or service.

Safety

Sesame Street's terms state they do not make personal information collected from children publicly available or enable children to do so. However, Sesame Street's terms do not state whether they allow social interactions between users. Sesame Street's terms recommend that involvement in your family's online lives is one of the most important safety tools available, and they encourage parents to educate themselves and their child on privacy concerns under COPPA with resources they provide.

Privacy

Sesame Street's terms state they do not require a user to submit any personal information to use its activities, but do allow for the collection of personally identifiable information and collection of non-personal information automatically from cookies and similar technologies. The terms also state that third-party service providers are given access to a user’s information only as is reasonably necessary to provide the services for which they are contracted, and are required to follow the terms of Sesame Street's Privacy Policy in their handling of personal information. Lastly, the terms state there is no behavioral advertising on the service using personal information, which means users will not see any advertising that is targeted to them based on their combined activity on the service and their activity on other sites and apps.

Security

The terms state that Sesame Street maintains technical and organizational tools to keep information secure, including limiting the number of people who have physical access to their database servers and use of electronic security systems and password protections to guard against unauthorized access. In addition, the terms state that if Sesame Street believes the security of a user’s personal information has been compromised, they may seek to notify a user as promptly as possible with their provided e-mail address. However, the terms do not state whether the service uses reasonable security protections such as encryption of personal information while in transit or at rest.

Compliance

The terms of Sesame Street state they will not condition a child's participation in any activity on the disclosure of more personal information than is reasonably necessary to participate in the activity. In addition, Sesame Street's terms state they will obtain parental consent before asking for personal information from children, unless the request for information falls within an exception that would be permitted under COPPA. The terms also specify that parents may contact Sesame Street to review, update, or delete any of their children's personal information that has been collected, and may request that Sesame Street not collect any additional personal information from their children.

Rating

This product received a Pass rating based on the following details:
  • Personal information is not sold or rented to third parties.
  • Personal information is not shared for third-party marketing.
  • Personalised advertising is not displayed.
  • Data are not collected by third-parties for their own purposes.
  • User's information is not used to track and target advertisements on other third-party websites or services.
  • Data profiles are not created and used for personalised advertisements.
Data Collection
SCORE: 50%

What data does it collect?

  • Personally identifiable information (PII) is collected.
  • The categories of collected personally identifiable information are indicated.
  • Collection or use of data is limited to product requirements.
  • Geolocation data are not collected.
  • Unclear whether this product collects biometric or health data.
  • Unclear whether this product collects interactions, behaviors, or usage analytics data.
  • Unclear whether this product collects sensitive data.
  • Data is automatically collected.
  • Opt-in consent is requested from users at the time personal information is collected.
  • Unclear whether personal information of users is collected by a third party.
Data Sharing
SCORE: 65%

What data does it share?

  • Collected information is shared with third parties.
  • The categories of information shared with third parties are indicated.
  • The purpose for sharing a user's personal information with third parties is indicated.
  • Unclear whether the categories of third parties that receive data are indicated.
  • Data are shared for analytics.
  • Unclear whether data are shared for research and/or product improvement.
  • Third-party services are used to support the product.
  • The roles of third-party service providers are indicated.
  • Unclear whether this product supports third-party login.
  • Contractual limits are placed on third-party data use.
Data Security
SCORE: 30%

How does it secure data?

  • Unclear whether a user's identity is verified with additional personal information.
  • Unclear whether this product requires account creation.
  • Unclear whether managed accounts are available.
  • Unclear whether multi-factor account protection is available.
  • Unclear whether third-parties with access to information are required to provide the same security protections as the company.
  • Reasonable security practices are used to protect data.
  • Employee or physical access to user information is limited.
  • Unclear whether this product encrypts all data in transit.
  • Unclear whether all data are stored in an encrypted format.
  • Notice is provided in the event of a data breach.
Data Rights
SCORE: 65%

What rights do I have to the data?

  • Users can create or upload content.
  • Users retain ownership of their data.
  • Processes to access or review user data are available.
  • Processes to modify data are available for authorized users.
  • A data-retention policy is available.
  • Processes for authorized users to delete data are available.
  • Unclear whether a user's data are deleted upon account cancellation or termination.
  • Data are deleted when no longer necessary.
  • Unclear whether methods are available to restrict who has access to data.
  • Unclear whether this product provides users the ability to download their data.
Data Sold
SCORE: 25%

Is the data sold?

  • Personal information is not sold or rented to third parties.
  • Unclear whether users can opt out from the disclosure or sale of their data to a third party.
  • User information can be transferred to a third party in the event of a merge, acquisition, or bankruptcy.
  • Unclear whether users are notified if their information is transferred to a third party.
  • Unclear whether user information can be deleted prior to its transfer to a third party.
  • Third-party transfer is contractually required to use the same privacy practices.
  • Unclear whether user information that is shared is shared in an anonymous or de-identified format.
  • Unclear whether the company describes their de-identification process of user information.
  • Unclear whether data are shared for research and/or product improvement.
  • Unclear whether contractual limits prohibit third parties from reidentifying or de-identified information.
Data Safety
SCORE: 40%

How safe is this product?

  • Unclear whether this product supports interactions between trusted users.
  • Unclear whether users can interact with untrusted users, including strangers and/or adults.
  • Profile information must be not shared for social interactions.
  • Personal information can be not displayed publicly.
  • Users can control how their data are displayed to others.
  • User-created content is reviewed, screened, or monitored by the company.
  • Unclear whether user-created content is filtered for personal information before being made publicly visible.
  • Unclear whether social interactions between users are moderated.
  • Unclear whether social interactions of users are logged.
  • Unclear whether users can report abuse or cyberbullying.
Ads & Tracking
SCORE: 70%

Are there advertisements or tracking?

  • Personal information is not shared for third-party marketing.
  • Traditional or contextual advertisements are not displayed.
  • Personalised advertising is not displayed.
  • Data are not collected by third-parties for their own purposes.
  • User's information is not used to track and target advertisements on other third-party websites or services.
  • Data profiles are not created and used for personalised advertisements.
  • Unclear whether this company can send marketing messages.
  • Unclear whether this company provides promotional sweepstakes, contests, or surveys.
  • Unclear whether this product provides users the ability to opt-out of contextual, or personalised advertising.
  • Users can opt out or unsubscribe from marketing communications.
Parental Consent
SCORE: 65%

Can I provide parental consent?

  • Intended for children under 13.
  • Personal information from children under 13 years of age is collected.
  • Intended for parents or guardians.
  • Company does have actual knowledge that personal information from users under 13 years of age is collected.
  • The company does provide a section, heading, or separate policy for children in their policies.
  • Parental consent is required before personal information is collected or disclosed.
  • Unclear whether this product limits parental consent with respect to third parties.
  • Parents can withdraw consent for the further collection of their child's information.
  • Unclear whether this product deletes children's personal information if collected without parental consent.
  • Unclear whether this product provides parental consent notice and method for submission.
School Purpose
SCORE: 0%

Is the product intended for school?

  • Unclear whether intended for students.
  • Unclear whether personal information or education records are collected from preK-12 students.
  • Unclear whether intended for teachers.
  • Unclear whether this product is primarily used by, designed for, and marketed toward students in grades preK–12.
  • Processes to enter education records into the product are not described.
  • Unclear whether additional rights or protections may be provided with an additional school contract.
  • Unclear whether the company is designated as a school official.
  • Unclear whether this product transfers parental consent obligations to the school or district.
Individual Control
SCORE: 45%

Can I control the use of my data?

  • Users can control the use of their information through privacy settings.
  • Use of information is limited to the purpose for which it was collected.
  • The context or purpose for which data are collected is indicated.
  • Unclear whether company may combine data with additional data from third-party sources.
  • Unclear whether this product treats combined information as personally identifiable information (PII).
  • Notice is provided if the context in which data are collected changes.
  • Unclear whether consent is obtained if the practices in which data are collected change.
  • A grievance or remedy mechanism is not available for users to file a complaint.
  • Unclear whether users can request to know what personal information has been shared with third parties.
  • Unclear whether notice is provided in the event the company receives a government or legal request for a user's information.

Common Sense Standard Privacy Report (SPR)

The standard privacy report (SPR) displays all the privacy practices from a product's policies in a single, easy-to-read outline. The report shows a green check mark for better privacy practices and an orange alert for risky or unclear practices. This alert indicates that more time should be focused on these particular details prior to use.

Learn more about the SPR Read the report

About Privacy Evaluations

The privacy evaluations have been designed with the help and support of a consortium of schools and districts across the United States. These evaluations are designed to help educators make informed decisions about the potential privacy implications of educational technology used to support teaching and learning.

Our core evaluation criteria will always be freely available. People are encouraged to read the questions we use and our information security primer. Vendors are encouraged to use our questions and the information security primer to self-evaluate. You can also learn more about our evaluation process. Please be in touch with any questions or feedback.