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Privacy Evaluation for Creately

Last updated April 26, 2022

Overview

Creately is a data-connected Visual Workspace to brainstorm, plan, execute and capture knowledge. The terms of Creately state that the service is not aimed at users under 18 and make no mention of schools, but do mention users between 13 and 18 possibly using the site with parental consent. The terms state that they do collect personal information and share information with service providers who process data on behalf of Creately, with those service providers being obligated not to disclose or use the information for other purposes. According to the terms, they may also share user data with marketing and advertising third party service providers. The terms state that users can upload content to the service and share it with and collaborate with a select set of other users if desired. The terms state that by using the service, users authorize them to use personal information such as a user's name and photograph to promote the website and/or service. It is not clear from the terms whether advertisements are displayed on the service itself, but third-party trackers, such as Google Analytics, do track users and may use that information to personalize ads across their ad network. The terms state that they use reasonable security standards and go into minute detail about their security levels and practices, as well as stating that they welcome reports of security vulnerabilities and concerns. Creately's terms state that all customer data is encrypted in transit, but some other data, such as user material, may be unencrypted in transit; all document content is encrypted at rest, however, and they notify users in the case of a security breach. Finally, the terms state that users can access, modify, or request deletion of their personal information.

Creately can be accessed through its website. The Privacy Policy and Terms of Service used for this evaluation can be found on Creately’s website. Additionally, other policies used for this evaluation include: Security. This evaluation only considers policies that have been made publicly available prior to an individual using the application or service.

Data Collection
SCORE: 50%

What data does it collect?

  • Personally identifiable information (PII) is collected.
  • Collection or use of data is not limited to product requirements.
Not yet answered
  • This evaluation did not assess whether the categories of collected personally identifiable information are indicated.
  • This evaluation did not assess whether this product collects geolocation data.
  • This evaluation did not assess whether this product collects biometric or health data.
  • This evaluation did not assess whether this product collects behavioral data.
  • This evaluation did not assess whether this product collects sensitive data.
  • This evaluation did not assess whether this product automatically collects any data.
  • This evaluation did not assess whether opt-in consent is requested from users at the time personal information is collected.
  • This evaluation did not assess whether personal information of users is collected by a third party.
Data Sharing
SCORE: 100%

What data does it share?

  • Collected information is shared with third parties.
  • Unclear whether the categories of information shared with third parties are indicated.
  • Third-party login is not supported.
  • Contractual limits are placed on third-party data use.
Not yet answered
  • This evaluation did not assess whether the purpose for sharing a user's personal information with third parties is indicated.
  • This evaluation did not assess whether the categories of third parties that receive data are indicated.
  • This evaluation did not assess whether data are shared for analytics.
  • This evaluation did not assess whether data are shared for research and/or product improvement.
  • This evaluation did not assess whether third-party services are used to support the product.
  • This evaluation did not assess whether the roles of third-party service providers are indicated.
Data Security
SCORE: 83%

How does it secure data?

  • Unclear whether this product requires account creation.
  • Managed accounts are available.
  • Reasonable security practices are used to protect data.
  • All data in transit are not encrypted.
  • All data are stored in an encrypted format.
  • Notice is provided in the event of a data breach.
Not yet answered
  • This evaluation did not assess whether a user's identity is verified with additional personal information.
  • This evaluation did not assess whether multi-factor account protection is available.
  • This evaluation did not assess whether Third-parties with access to information are required to provide the same security protections as the company.
  • This evaluation did not assess whether this product limits employee or physical access to user information.
Data Rights
SCORE: 88%

What rights do I have to the data?

  • Users can create or upload content.
  • Processes to access or review user data are available.
  • Processes to modify data are available for authorized users.
  • Processes for authorized users to delete data are available.
Not yet answered
  • This evaluation did not assess whether users retain ownership of their data.
  • This evaluation did not assess whether the product provides a data-retention policy.
  • This evaluation did not assess whether a user's data are deleted upon account cancellation or termination.
  • This evaluation did not assess whether this product deletes data when no longer necessary.
  • This evaluation did not assess whether methods are available to restrict who has access to data.
  • This evaluation did not assess whether this product provides users the ability to download their data.
Data Sold
SCORE: 25%

Is the data sold?

  • Unclear whether personal information is sold or rented to third parties.
  • User information can be transferred to a third party in the event of a merge, acquisition, or bankruptcy.
Not yet answered
  • This evaluation did not assess whether users can opt out from the disclosure or sale of their data to a third party.
  • This evaluation did not assess whether users are notified if their information is transferred to a third party.
  • This evaluation did not assess whether user information can be deleted prior to its transfer to a third party.
  • This evaluation did not assess whether third-party transfers are contractually required to use the same privacy practices.
  • This evaluation did not assess whether user information is shared in an anonymous or de-identified format.
  • This evaluation did not assess whether the company describes their de-identification process of user information.
  • This evaluation did not assess whether data are shared for research and/or product improvement.
  • This evaluation did not assess whether contractual limits prohibit third parties from reidentifying or de-identified information.
Data Safety
SCORE: 50%

How safe is this product?

  • Users can interact with trusted users.
  • Personal information can be displayed publicly.
  • User-created content is not filtered for personal information before being made publicly visible.
  • Unclear whether social interactions between users are moderated.
Not yet answered
  • This evaluation did not assess whether users can interact with untrusted users, including strangers and/or adults.
  • This evaluation did not assess whether profile information must be shared for social interactions.
  • This evaluation did not assess whether this product allows users to control how their data are displayed to others.
  • This evaluation did not assess whether user-created content is reviewed, screened, or monitored by the company.
  • This evaluation did not assess whether social interactions of users are logged.
  • This evaluation did not assess whether users can report abuse or cyberbullying.
Ads & Tracking
SCORE: 25%

Are there advertisements or tracking?

  • Personal information is shared for third-party marketing.
  • Unclear whether this product displays traditional or contextual advertisements.
  • Unclear whether this product displays personalised advertising.
  • Data are collected by third-parties for their own purposes.
  • User's information is used to track and target advertisements on other third-party websites or services.
  • Unclear whether this product creates and uses data profiles for personalised advertisements.
Not yet answered
  • This evaluation did not assess whether this company can send marketing messages.
  • This evaluation did not assess whether this company provides promotional sweepstakes, contests, or surveys.
  • This evaluation did not assess whether this product provides users the ability to opt-out of contextual, or personalised advertising.
  • This evaluation did not assess whether users can opt out or unsubscribe from marketing communications.
Parental Consent
SCORE: 100%

Can I provide parental consent?

  • Not intended for children under 13.
  • Parental consent is required before personal information is collected or disclosed.
  • Unclear whether this product provides parental consent notice and method for submission.
Not yet answered
  • This evaluation did not assess whether this product collects personal information from children under 13 years of age.
  • This evaluation did not assess whether intended for parents or guardians.
  • This evaluation did not assess whether company has actual knowledge that personal information from users under 13 years of age is collected.
  • This evaluation did not assess if the company provides a section, heading, or separate policy for children in their policies.
  • This evaluation did not assess whether this product limits parental consent with respect to third parties.
  • This evaluation did not assess whether this product allows parents to withdraw consent for the further collection of their child's information.
  • This evaluation did not assess whether this product deletes children's personal information if collected without parental consent.
School Purpose
SCORE: 100%

Is the product intended for school?

  • Not intended for students.
  • Unclear whether this product is primarily used by, designed for, and marketed toward students in grades preK–12.
Not yet answered
  • This evaluation did not assess whether personal information or education records are collected from preK-12 students.
  • This evaluation did not assess whether intended for teachers.
  • This evaluation did not assess whether the processes to enter education records into the product are clear.
  • This evaluation did not assess whether additional rights or protections may be provided with an additional school contract.
  • This evaluation did not assess whether the company is designated as a school official.
  • This evaluation did not assess whether this product transfers parental consent obligations to the school or district.
Individual Control
SCORE: NA%

Can I control the use of my data?

    Not yet answered
    • This evaluation did not assess whether users can control the use of their information through privacy settings.
    • This evaluation did not assess whether use of information is limited to the purpose for which it was collected.
    • This evaluation did not assess whether the conext or purpose for which data are collected is indicated.
    • This evaluation did not assess whether company may combine data with additional data from third-party sources.
    • This evaluation did not assess whether this product treats combined information as personally identifiable information (PII).
    • This evaluation did not assess whether notice is provided if the context in which data are collected change.
    • This evaluation did not assess whether consent is obtained if the practices in which data are collected change.
    • This evaluation did not assess whether a grievance or remedy mechanism is available for users to file a complaint.
    • This evaluation did not assess whether users can request to know what personal information has been shared with third parties.
    • This evaluation did not assess whether notice is provided in the event the company receives a government or legal request for a user's information.

    Common Sense Standard Privacy Report (SPR)

    The standard privacy report (SPR) displays all the privacy practices from a product's policies in a single, easy-to-read outline. The report shows a green check mark for better privacy practices and an orange alert for risky or unclear practices. This alert indicates that more time should be focused on these particular details prior to use.

    About Privacy Evaluations

    The privacy evaluations have been designed with the help and support of a consortium of schools and districts across the United States. These evaluations are designed to help educators make informed decisions about the potential privacy implications of educational technology used to support teaching and learning.

    Our core evaluation criteria will always be freely available. People are encouraged to read the questions we use and our information security primer. Vendors are encouraged to use our questions and the information security primer to self-evaluate. You can also learn more about our evaluation process. Please be in touch with any questions or feedback.