Zoom is a video communications cloud platform for video and audio conferencing, chat, and webinars across mobile, desktop, and room systems. Zoom does not allow children under the age of 16 to sign up for their own accounts. The terms state schools and districts can use Zoom with a school subscriber account that protects student data under an additional Zoom for K-12/Primary and Secondary Schools Privacy Statement that provides schools and districts with video communications to support traditional, virtual, and hybrid classrooms, distance learning, educational office hours, guest lectures, and more.

Zoom can be accessed through its website, and is available for download at the iOS App Store, and the Google Play Store. The Privacy Policy and Terms of Use used for this evaluation can be found on Zoom’s website, Chrome Web Store, and the Firefox Add-ons. This evaluation only considers policies that have been made publicly available prior to an individual using the application or service. Where terms differ, as with the limitations on advertising in K-12 Accounts, the K-12/Primary and Secondary Privacy Statement takes precedence.

Additionally, other relevant policies used for this evaluation include:

• Zoom for K-12/Primary and Secondary Schools Privacy Statement
• Zoom and FERPA Compliance
• Cookie Policy
• Sub-processors Page
• Security Policy
• Security Practices
• Zoom Global Data Processing Addendum
• Acceptable Use Policy

Safety

Zoom's terms provide that Zoom uses tools to automatically scan content such as virtual backgrounds, profile images, and files uploaded or exchanged through chat, for the purpose of detection and preventions of Zoom's terms or policies and illegal or other harmful activity. Additionally, the terms provide that Zoom's employees may investigate such content for legal, safety, or security reasons. The terms also provide that Zoom gives account owners controls and features that they can use to determine whether certain types of content, such as recordings or out-of-meeting messages, can be created or sent, and what third-party apps can be used for meetings and webinars hosted on their accounts.

Privacy

Zoom's terms provide that when creating a K-12 Account under the direction of a School Subscriber, the K-12 Account User must provide certain information, such as K-12 Account User’s first and last name, school or district name, job title, school issued-email address, and information about the school’s location. According to the terms, Zoom uses personal information collected from and about Student Users only as needed to deliver the functionality of the Zoom platform, operate the business including to enhance or improve the Zoom Services, and as directed by School Subscribers. Also, Zoom's terms provide that they never sell student user's personal information or use student personal information to deliver behavioral advertising. Moreover, the terms provide that there are no third-party advertising or analytics cookies on Zoom Education’s product pages.

Security

Zoom's terms state that Zoom will maintain reasonable physical and technical safeguards to prevent unauthorized disclosure of or access to content, in accordance with industry standards. Further, Zoom's terms provide that Zoom will notify you if Zoom becomes aware of unauthorized access to content.The terms also state that Zoom offers several tools to protect your meetings, helping manage participant activity and information sharing.

Compliance

Zoom’s terms provide that users can access, modify, erase, and export their personal data at any time and students’ personal information is not used for any marketing or advertising. Also, the terms say that aside from providing services to K-12 students through school subscribers, Zoom does not knowingly allow children under the age of 16to sign up for their own accounts. However, schools and districts should be aware that the terms require the “school subscriber”—typically the students’ school, school district, or teacher—to contractually consent to Zoom's information practices on behalf of students’ parents.

• Personal information is not sold or rented to third parties.
• Personal information is not shared for third-party marketing.
• Personalised advertising is not displayed.
• Data are not collected by third-parties for their own purposes.
• User's information is not used to track and target advertisements on other third-party websites or services.
• Data profiles are not created and used for personalised advertisements.