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Privacy Evaluation for ClassDojo

Last updated April 24, 2020

Overview

ClassDojo is a communication app for the classroom. It connects teachers, parents, and students who use it to share photos, videos, and messages through the school day. Class Dojo's policy states that it does not allow minors to post content to share publicly, and that no student’s account, profile, or Student Story is made available or visible to the public through ClassDojo. ClassDojo's policy states that personal information collected from students is never used for behavior targeted advertising to students by ClassDojo or by any third-party. The policy also explains that if a user has registered for an account on ClassDojo, the user may update, correct, or delete some of the user profile information or preferences at any time by logging into the user's account on ClassDojo and accessing the account settings page. In its policy, ClassDojo indicates that it holds the iKeepSafe FERPA Certification signifying its Website, Platform, and Apps have been reviewed and approved for having policies and practices that are compliant with the federal mandates for FERPA.

ClassDojo can be accessed through its website, and is available for download at the iOS App Store, the Google Play Store, and Amazon Appstore. The Privacy Policy and Terms of Use used for this evaluation can be found on ClassDojo’s website, iOS App Store, the Google Play Store, and Amazon Appstore. Additionally, other policies used for this evaluation include: Data Transparency, Security Vulnerability Disclosure Program, and Cookie Policy. This evaluation only considers policies that have been made publicly available prior to an individual using the application or service.

Safety

ClassDojo focuses on safety concerns from a student perspective by stating that currently, they do not allow minors to post content to share publicly, and that no student’s account, profile, or Student Story is made available or visible to the public through ClassDojo. The policy indicates that teachers can choose to never project or display their own teacher account in class, and therefore keep student feedback points and Student Stories private for each student, their teacher(s), and their parents. However, as a teacher, school leader, or parent, the user's name and profile photo may be displayed to the person with whom the user is messaging. The policy explains that the Class Story and School Story are visible by students, teachers, parents and school leaders who have logged into their accounts and are associated with that particular class or school, but that they are not viewable by the general public. Also, for user-created content, ClassDojo's policy states that parents, teachers and school leaders can add content or comments to these stories, but students can only view or like content on these stories and are only able to do this once either the school or ClassDojo has obtained parental consent, if under 13.

Privacy

ClassDojo has created a chart describing the categories of information they collect from each user type, including students, parents, and teachers. Data collected includes personal information, location information, and behavior data, but not health data. ClassDojo's policy says it will only share personal information with a limited set of third party service providers necessary to provide or develop services. ClassDojo's policy states that personal information collected from students is never used for behavior targeted advertising to students by ClassDojo or by any third party. The policy also states that children’s personal information is never sold or rented to anyone, including marketers and advertisers. The policy explains that if they do combine any automatically collected information with personal information, they will treat the combined information as personal information.

Security

Class Dojo's policy states that it uses security industry best practices to protect personal information, including using encryption and other security safeguards to protect personal information. The policy also explains that if a user has registered for an account on ClassDojo, the user may update, correct, or delete some of the user profile information or preferences at any time by logging into the user's account on ClassDojo and accessing the account settings page. Encryption is described in the policy as that ClassDojo ensures information and passwords are stored and transmitted securely using encryption and salted hashing. Class Dojo explains that the service is hosted on servers at a third-party facility. If ClassDojo learns of a security breach, the policy notes that they will attempt to notify the user electronically (subject to any applicable laws) so that the user can take appropriate protective steps.

Compliance

ClassDojo's intended users include children, students, and teachers. Their policy indicates that only the student, the student’s parents, and the student’s teachers or school leaders can see the student’s profile and Student Story. The policy explains that they do not allow minors to post content to share publicly, but they do still allow minors (or the minor’s parents if under 13) the option to delete personal information associated with their user accounts or content that they upload through their student account which is not shared publicly and only the student’s parents, teachers, or school leaders can view.

For COPPA account set-up, parents access and set up an account on ClassDojo using a unique parent code provided by their child’s teacher, or through an email/SMS invitation directly from the teacher containing the unique parent code. Parents can only view their own children’s feedback points and Student Story, not those of any other students. The policy notes that if ClassDojo discovers that they have collected information from a child in a manner inconsistent with COPPA, they will take appropriate steps to either delete the information, or immediately seek the parent's consent for that collection. In its policy, ClassDojo indicates that it holds the iKeepSafe FERPA Certification signifying its Website, Platform, and Apps have been reviewed and approved for having policies and practices that are compliant with the federal mandates for FERPA.

Data Collection
SCORE: 60%

What data does it collect?

  • Personally identifiable information (PII) is collected.
  • The categories of collected personally identifiable information are indicated.
  • Collection or use of data is limited to product requirements.
  • Geolocation data are collected.
  • Unclear whether this product collects biometric or health data.
  • Interactions, behaviors, or usage analytics data are not collected.
  • Unclear whether this product collects sensitive data.
  • Data is automatically collected.
  • Opt-in consent is requested from users at the time personal information is collected.
  • Personal information of users is collected by a third party.
Data Sharing
SCORE: 85%

What data does it share?

  • Collected information is shared with third parties.
  • Unclear whether the categories of information shared with third parties are indicated.
  • The purpose for sharing a user's personal information with third parties is indicated.
  • The categories of third parties that receive data are indicated.
  • Data are shared for analytics.
  • Data are not shared for research and/or product improvement.
  • Third-party services are used to support the product.
  • The roles of third-party service providers are indicated.
  • Third-party login is supported.
  • Contractual limits are placed on third-party data use.
Data Security
SCORE: 90%

How does it secure data?

  • Unclear whether a user's identity is verified with additional personal information.
  • Account creation is required.
  • Managed accounts are available.
  • Multi-factor account protection is available.
  • Third-parties with access to information are required to provide the same security protections as the company.
  • Reasonable security practices are used to protect data.
  • Employee or physical access to user information is limited.
  • All data in transit are encrypted.
  • All data are stored in an encrypted format.
  • Notice is provided in the event of a data breach.
Data Rights
SCORE: 85%

What rights do I have to the data?

  • Users can create or upload content.
  • Users retain ownership of their data.
  • Processes to access or review user data are available.
  • Processes to modify data are available for authorized users.
  • A data-retention policy is available.
  • Processes for authorized users to delete data are available.
  • A user's data are deleted upon account cancellation or termination.
  • Data are deleted when no longer necessary.
  • Methods are available to restrict who has access to data.
  • Unclear whether this product provides users the ability to download their data.
Data Sold
SCORE: 75%

Is the data sold?

  • Personal information is not sold or rented to third parties.
  • Users can opt out from the disclosure or sale of their data to a third party.
  • User information can be transferred to a third party in the event of a merge, acquisition, or bankruptcy.
  • Users are notified if their information is transferred to a third party.
  • User information can be deleted prior to its transfer to a third party.
  • Unclear whether third-party transfers are contractually required to use the same privacy practices.
  • User information that is shared is shared in an anonymous or de-identified format.
  • The company describes their de-identification process of user information.
  • Data are not shared for research and/or product improvement.
  • Unclear whether contractual limits prohibit third parties from reidentifying or de-identified information.
Data Safety
SCORE: 60%

How safe is this product?

  • Users can interact with trusted users.
  • Users can interact with untrusted users, including strangers and/or adults.
  • Profile information must be shared for social interactions.
  • Personal information can be not displayed publicly.
  • Users can control how their data are displayed to others.
  • Unclear whether user-created content is reviewed, screened, or monitored by the company.
  • User-created content is filtered for personal information before being made publicly visible.
  • Unclear whether social interactions between users are moderated.
  • Social interactions of users are logged.
  • Unclear whether users can report abuse or cyberbullying.
Ads & Tracking
SCORE: 90%

Are there advertisements or tracking?

  • Personal information is not shared for third-party marketing.
  • Traditional or contextual advertisements are not displayed.
  • Personalised advertising is not displayed.
  • Data are not collected by third-parties for their own purposes.
  • Users's information is not used to track and target advertisements on other third-party websites or services.
  • Data profiles are not created and used for personalised advertisements.
  • The company can send marketing messages.
  • The company does provide promotional sweepstakes, contests, or surveys.
  • Users can opt out of contextual, or personalised advertising.
  • Users can opt out or unsubscribe from marketing communications.
Parental Consent
SCORE: 85%

Can I provide parental consent?

  • Intended for children under 13.
  • Personal information from children under 13 years of age is collected.
  • Intended for parents or guardians.
  • Company does have actual knowledge that personal information from users under 13 years of age is collected.
  • The company does provide a section, heading, or separate policy for children in their policies.
  • Parental consent is required before personal information is collected or disclosed.
  • Unclear whether this product limits parental consent with respect to third parties.
  • Parents can withdraw consent for the further collection of their child's information.
  • Children's personal information is deleted if collected without parental consent.
  • Parental consent notice and method for submission are provided.
School Purpose
SCORE: 81%

Is the product intended for school?

  • Intended for students.
  • Personal information or education records are collected from preK-12 students.
  • Intended for teachers.
  • Product is primarily used by, designed for, and marketed toward students in grades preK–12.
  • Processes to enter education records into the product are described.
  • Additional rights or protections may be provided with an additional school contract.
  • Company is not designated as a school official.
  • Parental consent obligations are transferred to the school or district.
Individual Control
SCORE: 80%

Can I control the use of my data?

  • Users can control the use of their information through privacy settings.
  • Use of information is limited to the purpose for which it was collected.
  • The context or purpose for which data are collected is indicated.
  • Company may combine data with additional data from third-party sources.
  • Combined information is treated as personally identifiable information (PII).
  • Notice is provided if the context in which data are collected changes.
  • Consent is obtained if the practices in which data are collected change.
  • Unclear whether a grievance or remedy mechanism is available for users to file a complaint.
  • Users can request to know what personal information has been shared with third parties.
  • Notice is not provided in the event the company receives a government or legal request for a user's information.

Common Sense Standard Privacy Report (SPR)

The standard privacy report (SPR) displays all the privacy practices from a product's policies in a single, easy-to-read outline. The report shows a green check mark for better privacy practices and an orange alert for risky or unclear practices. This alert indicates that more time should be focused on these particular details prior to use.

About Privacy Evaluations

The privacy evaluations have been designed with the help and support of a consortium of schools and districts across the United States. These evaluations are designed to help educators make informed decisions about the potential privacy implications of educational technology used to support teaching and learning.

Our core evaluation criteria will always be freely available. People are encouraged to read the questions we use and our information security primer. Vendors are encouraged to use our questions and the information security primer to self-evaluate. You can also learn more about our evaluation process. Please be in touch with any questions or feedback.