Full privacy evaluation | See all
Thumbnail
Updated June 6, 2019

Remind

  • Intended for children under 13.
  • Collection or use of data is limited to product requirements.
  • Personal information is not displayed publicly.
  • Users can interact with trusted users and/or students.
  • Notice is provided in the event of a data breach.
  • Parental consent is required.
Indicates that the product meets all our required privacy safeguards, but more research should be completed prior to use.
Use Responsibly
Full evaluation
70
Overall Scoreinfo-bubble

This overall score represents how the service addressed all our evaluation questions. A higher score (up to 100) means the service provides more transparent and comprehensive policies.

Overview

Remind is a messaging platform that helps educators, students, parents and other users send messages. The terms of Remind state it is used for communicating between students and teachers within a classroom, so there is some potential for the application to share sensitive information. Remind's terms state they collect personal information and non-personal usage information automatically through use of the service. In addition, Remind's terms state their approach to security takes advantage of advanced cloud computing practices while maintaining strict policies to ensure the security and integrity of the data they manage. Lastly, Remind's terms state they only collect limited information from children and students under 13 such as their first name and last initial.

Remind can be accessed through its website, and is available for download at the iOS App Store, and the Google Play Store. The Privacy Policy and Terms of Use accessed for this evaluation can be found on Remind’s website, iOS App Store, and the Google Play Store. Additionally, other policies used for this evaluation include: Trust and Safety, Community Guidelines, Bullying Prevention Policy, School Agreement, and District Agreement. This evaluation only considers policies that have been made publicly available prior to an individual using the application or service.

Read the Common Sense standard privacy report (SPR)arrow
The standard privacy report (SPR) displays the most important privacy practices from a product’s polices in a single easy-to-read outline. The report displays an alert when a particular privacy practice is risky, unclear, or not evaluated. This alert indicates more time should be focused on these particular details prior to use.
SafetyPromoting responsible use
arrow
Evaluating safety takes into consideration best practices that protect a user's physical and emotional health. A higher score (up to 100) means the service provides more transparent and comprehensive responses related to safety.
75

The terms of Remind state it is used for communicating between students and teachers within a classroom, so there is some potential for the application to share sensitive information. Additionally, access codes that provide access to the application need to be tightly controlled, and the class or group manager should verify the identities of the people in their groups - for example, sharing access codes on social media increases the risk of unauthorized people joining a class or group. However, the terms state the flow of communication is tightly structured, and individual interactions can be reviewed easily by teachers, parents, and the school. If group access is tightly controlled, actual risk of unauthorized access is minimal.

PrivacyProtecting collected information
arrow
Evaluating privacy takes into consideration best practices that protect the disclosure of a user's personal information. A higher score (up to 100) means the service provides more transparent and comprehensive responses related to privacy.
66

The terms of Remind state they collect personal information and non-personal usage information automatically through use of the Service. Remind's terms specify that Personally Identifiable Information may be shared with third parties embedded and integrated within Remind, and that the use of that data is governed by third party terms. Users have a choice about whether or not they use these services, and it is possible to use Remind without enabling any of these external integrations (ie, a SIS integration with a District plan). In addition, Remind's terms state that they will not sell personal information or serve behaviorally targeted ads.

SecurityProtecting against unauthorized access
arrow
Evaluating security takes into consideration best practices that protect the integrity and confidentiality of a user's data. A higher score (up to 100) means the service provides more transparent and comprehensive responses related to security.
85

The terms of Remind state their approach to security takes advantage of advanced cloud computing practices while maintaining strict policies to ensure the security and integrity of the data they manage. Remind's terms state they are committed to working with administrators, third-party auditors, penetration testing firms, and policy advisors to continually strengthen their investments across all aspects of their security.

Remind's terms state their employees are required to enable two-factor authentication in every internal and external service where two-factor authentication is made available and practical. In addition, Remind's accounts use single sign-on (SSO) and two-factor authentication (2FA). Remind uses Amazon Web Services (AWS) and other third-party services within the AWS environment to host and operate its databases. AWS is an industry-leading cloud service platform that provides Remind with nondescript facilities, professional security staff, controlled access, video surveillance, intrusion detection, and other security features. The terms state all data is separated from outside connections, and access is limited to select, current members of the Remind team. Lastly, Remind's terms state they have protections in place to enhance their users’ security, and routinely update these protections. The terms state they have administrative, technical, and physical safeguards designed to protect against unauthorized use, disclosure of or access to personal information. If Remind becomes aware of a data breach of its users’ personally identifiable information, Remind's terms state they will notify affected users.

ComplianceFollowing statutory laws and regulations
arrow
Evaluating compliance takes into consideration best practices of companies that collect personal information from children or students and the legal obligations for the privacy and security of that information. A higher score (up to 100) means the service provides more transparent and comprehensive responses related to compliance.
72

The terms of Remind state they only collect limited information from children and students under 13, such as their first name and last initial. In addition, Remind's terms state they only collect personal information through the services from children under 13 where that student’s school, district and/or teacher has agreed after receiving parental consent. If Remind does not receive the parent’s email address within a reasonable time period after registration, the under 13 user will not be able to receive any messages and their Personal Information will be deleted. The terms also specify that a school, district, or teacher, must represent and warrant that they are solely responsible for complying with COPPA. Additionally, teachers signing up for the service should be aware that their use of Remind appears to require their school or district to obtain parental consent.

About Privacy Evaluations

The privacy evaluations have been designed with the help and support of a consortium of schools and districts across the United States. These evaluations are designed to streamline making an informed decision about the potential privacy implications of educational technology used to support teaching and learning.

Our core evaluation criteria are freely available and will remain freely available. People are encouraged to read the questions we use and the information security primer we released. Vendors are encouraged to use our questions and the information security primer to self-evaluate. You can also learn more about our evaluation process.

Please be in touch with any questions or feedback.