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Privacy Evaluation for Animal Jam

Last updated January 8, 2020

Overview

Animal Jam is an online animal game for kids where they can play educational animal games in a safe & fun online playground. Animal Jam's terms state they have different methods of chat that players may utilize. The terms specify that parents can control some aspects of chat through their parent account. Animal Jam's terms state they collect anonymous and personally identifiable information such as email, phone number, profile name and address. Animal Jam's terms state they use standard security measures, but do not disclose whether they use encryption for a user's data while in transit or while at rest. Lastly, if a user wants to play Animal Jam, the terms state that they must be at least 18 years old, or must get permission from their parent or guardian.

Animal Jam can be accessed through its website. The Privacy Policy and Terms of Use used for this evaluation can be found on Animal Jam’s website. This evaluation only considers policies that have been made publicly available prior to an individual using the application or service.

Safety

Animal Jam's terms state they have different methods of chat that players may utilize. The terms specify that parents can control some aspects of chat through their parent account. The terms also specify that Animal Jam may collect and use this information to improve the gameplay experience and promote safety. Within the game, parents can access a parent dashboard, which includes gameplay information and their child's chat settings. These settings include multiple privacy levels with the ability to block and report abusive interactions.

The terms also state the service filters and moderates online chat and provides Internet safety guidance to parents. They also filter usernames in an attempt ensure they don't have children’s personal information included in them. In addition, Animal Jam provides tools to children and parents to help them block and report troublesome players.

Privacy

Animal Jam's terms state they collect anonymous and personally identifiable information such as email, phone number, profile name and address. Animal Jam may share a user's information with third parties, service providers, and affiliates. Animal Jam's terms also state they can update their terms at any time, and that using the service after the update indicates that the changes are accepted. The terms specify that notice of updates will be emailed to users, or shared on the site. However, many children will not have stored an email with the vendor, which increases the chances of young people not being informed of changes that could impact them.

Animal Jam's terms state they can "share, transfer or assign" user data to any successor. However, the terms do not provide clear details on any limits on how a successor could use that data, or how users would be notified of any transfer. Lastly, the terms do not disclose whether a user's personal information may be sold to third parties or whether Animal jam displays behavioral advertising to users or engages in ad tracking.

Security

Animal Jam's terms state they use standard security measures, but do not disclose whether they use encryption for a user's data while in transit or while at rest. The terms also do not contain sufficient details about any additional security measures, or any training, or safety checks for employees on handling and maintaining data securely.

Compliance

Animal Jam is clearly targeted to children under the age of 13. If a user wants to play Animal Jam, the terms state that they must be at least 18 years old, or must get permission from their parent or guardian. Animal Jam's terms state they collect data that is reasonably necessary for children to participate on the site such as usernames, passwords, gender, age, and chat logs. This data may include Personal Information and Anonymous Information. The terms state a parent can review their child's personal information by contacting Animal jam or using their parent account. The terms also state a parent may also request that the vendor no longer collect personal information from their child or have their child's personal information deleted.

Lastly, the terms state the service requires verifiable consent from a parent or guardian, which means they will take steps to make sure that the parent or legal guardian has given informed consent for their child playing Animal Jam. If this application is being used in a school context, teachers are strongly advised to review their school or district policy on parental consent.

Data Collection
SCORE: 35%

What data does it collect?

  • Personally identifiable information (PII) is collected.
  • The categories of collected personally identifiable information are indicated.
  • Collection or use of data is limited to product requirements.
  • Unclear whether this product collects geolocation data.
  • Unclear whether this product collects biometric or health data.
  • Unclear whether this product collects behavioral data.
  • Unclear whether this product collects sensitive data.
  • Non-personally identifiable information is collected.
  • Unclear whether this product treats combined information as personally identifiable information (PII).
  • Personal information from children under 13 years of age is collected online.
Data Sharing
SCORE: 70%

What data does it share?

  • Collected information is shared with third parties.
  • The categories of information shared with third parties are indicated.
  • The purpose for sharing a user's personal information with third parties is indicated.
  • Use of information is limited to the purpose for which it was collected.
  • Data are not shared for analytics.
  • Unclear whether data are shared for research and/or product improvement.
  • Data are shared with third-party service providers.
  • The roles of third-party service providers are indicated.
  • Unclear whether this product supports social or federated login.
  • Unclear whether contractual limits are placed on third-party data use.
Data Security
SCORE: 30%

How does it secure data?

  • Unclear whether a user's identity is verified with additional personal information.
  • Account creation is required.
  • Parental controls or managed accounts are available.
  • Unclear whether two-factor account protection is available.
  • Unclear whether third-party contractual security protections are required.
  • Industry best practices are used to protect data.
  • Unclear whether this product limits employee or physical access to user information.
  • Unclear whether this product encrypts all data in transit.
  • Unclear whether this product encrypts all data at rest.
  • Unclear whether this product provides notice in the event of a data breach.
Data Rights
SCORE: 70%

What rights do I have to the data?

  • Opt-in consent is requested from users at the time personal information is collected.
  • Users can control their information through privacy settings.
  • Unclear whether users can create or upload content.
  • Unclear whether users retain ownership of their data.
  • Processes to access and review user data are available.
  • Processes to modify inaccurate data are available.
  • A data-retention policy is available.
  • Processes for the school, parents, or students to delete data are available.
  • Processes to delete user data are available.
  • Unclear whether this product provides users the ability to download their data.
Data Sold
SCORE: 5%

Is the data sold?

  • Unclear whether data are sold or rented to third parties.
  • Unclear whether users can opt out from the disclosure or sale of their data to a third party.
  • User information can be transferred to a third party.
  • Unclear whether users are notified if their information is transferred to a third party.
  • Unclear whether user information can be deleted prior to its transfer to a third party.
  • Unclear whether third-party transfers are contractually required to use the same privacy practices.
  • Unclear whether user information is shared in an anonymous or deidentified format.
  • Unclear whether the vendor describes their deidentification process of user information.
  • Unclear whether data are shared for research and/or product improvement.
  • Unclear whether contractual limits prohibit third parties from reidentifying deidentified information.
Data Safety
SCORE: 65%

How safe is this product?

  • Users can interact with trusted users and/or students.
  • Unclear whether users can interact with untrusted users, including strangers and/or adults.
  • Profile information is shared for social interactions.
  • Unclear whether this product displays personal information publicly.
  • Unclear whether this product allows users to control how their data are displayed.
  • User-created content is reviewed, screened, or monitored by the vendor.
  • User-created content is filtered for personal information before being made publicly visible.
  • Social interactions between users are moderated.
  • Social interactions of users are logged.
  • Users can report abuse or cyberbullying.
Ads & Tracking
SCORE: 20%

Are there advertisements or tracking?

  • Data are shared for third-party advertising and/or marketing.
  • Unclear whether this product displays traditional or contextual advertisements.
  • Unclear whether this product displays behavioral or targeted advertising.
  • Unclear whether this product allows data collection by third-party advertising or tracking services.
  • Unclear whether this product uses data to track and target advertisements on other third-party websites or services.
  • Unclear whether this product creates and uses data profiles for data enhancement, and/or targeted advertisements.
  • The vendor can send marketing messages.
  • Unclear whether this vendor provides promotional sweepstakes, contests, or surveys.
  • Unclear whether this product provides users the ability to opt-out of traditional, contextual, or behavioral advertising.
  • Users can opt out or unsubscribe from marketing communications.
Parental Consent
SCORE: 70%

Can I provide parental consent?

  • Intended for children under 13.
  • Unclear whether intended for parents or guardians.
  • Vendor does have actual knowledge that personal information from users under 13 years of age is collected.
  • Children's privacy is applicable.
  • COPPA parental consent exceptions are indicated.
  • Parental consent is required.
  • Parental consent is limited with respect to third parties.
  • Parents can withdraw consent for the further collection of their child's information.
  • Unclear whether this product deletes children's personal information if collected without parental consent.
  • Unclear whether this product provides parental consent notice and method for submission.
School Purpose
SCORE: 0%

Is the product intended for school?

  • Unclear whether intended for students.
  • Unclear whether personal information or education records are collected from preK-12 students.
  • Unclear whether intended for teachers.
  • Unclear whether this product is primarily used by, designed for, and marketed toward students in grades preK–12.
  • Unclear whether the product creates education records.
  • Unclear whether this product provides notification of a contract or additional rights.
  • Unclear whether this product designates the vendor as a school official.
  • Unclear whether this product transfers parental consent obligations to the school or district.
  • Unclear whether the vendor indicates FERPA parental consent exceptions.
  • Unclear whether this product discloses directory information.

Common Sense Standard Privacy Report (SPR)

The standard privacy report (SPR) displays all the privacy practices from a product's policies in a single, easy-to-read outline. The report shows a green check mark for better privacy practices and an orange alert for risky or unclear practices. This alert indicates that more time should be focused on these particular details prior to use.

About Privacy Evaluations

The privacy evaluations have been designed with the help and support of a consortium of schools and districts across the United States. These evaluations are designed to help educators make informed decisions about the potential privacy implications of educational technology used to support teaching and learning.

Our core evaluation criteria will always be freely available. People are encouraged to read the questions we use and our information security primer. Vendors are encouraged to use our questions and the information security primer to self-evaluate. You can also learn more about our evaluation process. Please be in touch with any questions or feedback.